Business Analyst Applications Support

Job Introduction

About Us

The Applications and Systems Support Team are part of the IT Innovation and Digital Service. We are a small team providing Business Application Support primarily on the use of the council’s priority Social Care and Education applications, as well as several other Business Applications.
  

About the Role

As a Business Support Analyst you will become part of a highly skilled and experienced team.

Your role will be varied and interesting due to the current objectives across Oxfordshire County Council, as well as the increasing use of applications by staff across the Organisation, and by external customers.  You will work closely with staff at all levels across the Organisation, with External Partners and Agencies and with Suppliers, offering support, analysis, and advice.  Activities will include providing application support to customers, incident management and resolution, application administration, developing and implementing minor changes to applications, as well as improving internal business processes around application support.

About you

At Oxfordshire County Council, you’ll be part of a forward-thinking organisation committed to delivering stable and effective services that make a genuine difference across Oxfordshire. The ideal candidate will be able to manage their own workload, working calmly and efficiently under pressure in a changing environment with challenging priorities. They will be familiar with and have knowledge of core business applications and/or Social Care and Education.   

You will be joining a friendly, collaborative team who are always learning and who care deeply about doing the right thing. We welcome people who want to grow, innovate and help us keep improving.

Rewards and benefits

• Culture of flexible working.
• Technology to support agile working where role permits.
• 29 day’s holiday p.a. plus bank holidays.
• Option to ‘buy’ additional holiday.
• Employee Assistance Programme including access to health and wellbeing support.
• Membership of the Local Government contributory pension scheme, with an employer’s contribution.
• Enhanced family friendly policies.
• Local and national discounts for shopping and travel.
• Great learning and development opportunities to support your ongoing development.

Our commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact us at: Kelly.Liebermann@oxfordshire.gov.uk